or
Download Windows Player:
Windows media player 7.1 (for os 8.1-9.x)
Windows media player 9 (for os x)
SYSTEM REQUIREMENTS
QUESTIONS REGARDING VIDEO CONTENT
QUESTIONS REGARDING STREAMING VIDEO
HOW TO TROUBLESHOOT VIDEO ISSUES
SPECIAL ISSUES ENCOUNTERED BY CORPORATE USERS
What is required to view videos
Operating System:
Microsoft Windows 98 Second Edition, NT, 2000, ME and XP or
Apple OS X.
Media Player:
Microsoft Windows Media Player 6.4 or later.
Click here to upgrade to latest version of Windows Media Player.
Browser:
Microsoft Internet Explorer 5.5 or later (preferred).
Click
here to upgrade to the latest version of Microsoft Internet Explorer.
or Netscape 4.7x or later.
Click here to upgrade to the latest version of Netscape.
Flash Player:
Macromedia Flash Player 5 or later.
Click here to upgrade to the latest version of Macromedia Flash Player.
Can I use the Netscape browser to
watch videos ?
This website is compatible with the Netscape browser.
However, you may encounter some technical difficulties or reduced functionality.
To have the best video viewing experience, we recommend that
you use Internet Explorer.
Can I use my Apple Macintosh to watch videos on this web site?
orDownload Windows Player:Windows media player 7.1 (for os 8.1-9.x)
Windows media player 9 (for os x)
Click on the OPTIONAL link to view the stream if you experience problems.
Can I use the AOL browser to watch
videos on this website?
This website currently works on the AOL 6 and 7,8 Browsers.
However, you may encounter some technical difficulties. To be fully compatible
with this website, we recommend that you use Internet Explorer.
Can I use the MSN browser to watch
videos on this website?
This website currently works on the MSN Browser. However, you
may encounter some technical difficulties or reduced functionality. To be fully
compatible with this website, we recommend that you use Internet Explorer.
Can I use QuickTime or RealPlayer
to watch videos on this website?
This website does not currently support QuickTime or
RealPlayer. Use the latest Media Player for the best results.
Click here to upgrade to latest version of Windows Media Player.
Why does my computer ask for
the Windows Media Player plug-in after I installed the Netscape browser?
Netscape will not recognize the Windows Media Player
plug-in if you download or upgrade your Netscape browser after you have
already downloaded Windows Media Player.
To Determine What Plug-Ins You Currently Have:
1. Open the Netscape browser.
2. Click on Help in the menu bar.
3. Click About Plug-ins and look for the following section: "Windows Media
Player Plug-in Dynamic Link Library"
Choose One Of The Following Options If You Do Not See
The Above Header On The "Installed Plug-Ins" Page:
Visit
http://home.netscape.com/plugins/ and follow the instructions for
downloading the Windows Media Player plug-in; or Reinstall Windows Media
Player from your Netscape browser. Netscape will automatically detect the
plug-ins after you install them.
Can I download videos
to my computer?
Currently this feature is not available.
Why are the videos choppy or
freezing?
The quality of the video clip you are watching mainly
depends on two factors: (a) the speed of your Internet connection and (b)
the bit rate (speed) of the video clip. The faster the bit rate of the video
clip, the better the quality. However, the speed of your Internet connection
will limit which video clip bit rate that you can watch. For example, if you
only have a 56kbs dial up connection to the Internet, the highest video clip
bit rate that you will be able to watch will be 56kbs or less (most likely
less as the majority of dial-up connections only get speeds of 28kbs or less
due to phone line issues). If you try to watch a video clip with a bit rate
of 300kbs over a dial up connection, the video will not play. That is why we
offer multiple bit rates for each video clip. Each bit rate is optimized for
the different types of Internet connections available (Dial-up/DSL/Cable
Modem/T1). As you can see, it is very important that you select the proper
video clip bit rate for your Internet connection. For the best viewing
experience, we recommend a high speed Internet connection such as DSL or
Cable Modem.
It is important to note that even if you have a high-speed (DSL/ Cable
Modem/ T1), Internet traffic congestion affects your connection speed and/or
video performance. You will get slower or faster speeds at different times
depending on peak or off-peak use hours. You may also get slower speeds
during the morning and afternoon, but faster speeds late at night when fewer
people are online. Also, streaming quality decreases when multiple people
share the same Internet connection (e.g. at work or on a home network).
Why can I hear the audio but
not see the video?
This occurs when the speed of your Internet connection is
lower than the bit rate of the video clip you are watching and can be caused
by either (a) your selecting of a bit rate for the video clip that is to
high for your Internet connection or (b) Internet traffic congestion reduces
the speed of your connection below what it should be (for example, you have
a high speed DSL or cable modem connection to the Internet, but due to
Internet congestion or shared usage, the effective speed of your Internet
connection is actually closer to a 56kbs dial up connection).
How do I configure Windows
Media Player to improve streaming?
For optimum viewing, we recommend the following:
Windows Media Player
Click here to upgrade to latest version of Windows Media Player.
To Find Out What Version of Windows Media Player You
Currently Have:
1. Start Windows Media Player.
2. Click on Help in the menu bar.
3. Click About Windows Media Player.
4. If you need to upgrade,
click here to go to Windows Media Download Center.
The Following Are Some Tips To Optimize Streaming On
Windows Media Player.
1. Start Windows Media Player.
2. Click the Tools menu and choose Options.
3. Click the Performance tab.
4. Click "My connection speed is:" and select the appropriate speed for your
Internet connection. Select Modem (56 kbps) or a lower speed if you have a
56k dial-up modem connection. Select DSL/Cable (256 kbps) or a higher speed
if you have a high-speed connection (DSL, Cable Modem, T1, etc.).
5. Click OK.
6. NOTE: You can change these settings at any time.
Optional Advanced Settings for Windows Media Player:
1. Click the Network tab and select all the protocols: Multicast, UDP, TCP,
and HTTP.
2. Click the Player tab, select "Enable automatic codec download", and
choose how often you would like to upgrade (i.e., once a day, once a week,
or once a month).
What does bandwidth mean and
what is the difference between 56k and 100k?
Bandwidth is a term used to describe connection speed to
the Internet. The numbers 56k, 100k and others describe the minimum Internet
connection you need to experience the associated video or audio program. For
instance, 56k requires a minimum of a 56 kbps connection to the Internet.
The content may be transferred at a lower rate as long as it is suitable for
the connection speed. You can always play the lower speed content over
higher speed lines, but a higher number (100k, 300k, 500k, etc.) generally
provides better overall quality of streaming.
Even though I have all the
system requirements, why can't I see or hear any videos? Click the "OK" button to apply the changes and close "Internet Options"
1. If you launch the
broadcast on Windows 98 while other
audio applications -- including but not limited to mp3 players - are
running, you may have trouble hearing sound. If this is the
case, close your browser and all audio applications. Restart your browser
and try again.
2.
Click here to go to Windows Media and Firewalls for firewall
configuration settings if you are connecting to the broadcast from work and
are behind a firewall.
3. If you are using a Windows Media Player version earlier than Windows
Media Player 9, your system should automatically download the required
Windows Media 9 codecs. However, to download codecs successfully, you must
have Internet Explorer 3.02 or later installed on your computer, you must
maintain Internet access during content playback, and your Internet security
should be set to medium. In addition, if your computer is running Microsoft
Windows NTŪ, Windows 2000, Windows XP Professional, or Windows Server 2003,
you must be logged on as an administrator or as a member of the
Administrators group. In addition, not all codecs are included in a codec
download. If your system is unable to download the required Windows Media 9
codecs, you can manually download and install the Windows Media Player 9
codec pack.
Click here to download the Windows Media 9 codec pack for Media Player 6.4
4. Your computer's Internet security options are set at a level too high
where your computer may not be able to automatically download the codecs
required to view the video. If you are using Microsoft Internet Explorer,
check to make sure that you have selected the medium Internet security
settings, which allows signed ActiveX controls to be downloaded with the
codecs.
Why is the broadcast video
viewer cutoff at the bottom of my monitor?
The bottom of the broadcast video viewer may appear cutoff
if your computer's screen resolution is set to 800x600 pixels or less. To
adjust your screen size complete the following steps.
To Change The Screen Resolution:
1. Click the Start button at the bottom left of your
desktop.
2. Click on Settings and Control Panel.
3. Click on the Display icon.
4. Click on the Settings tab.
5. Put the mouse on top of the arrow on "Screen Area" and move it towards
"More". Choose 1024x768 pixels.
6. Click OK.
7. Click OK again on the confirmation message. The screen will turn
completely black for a few seconds.
8. Click YES on another confirmation message within 15 seconds, otherwise
the change will not take effect.
9. Open a browser and return to a the broadcast site.
NOTE: You can change these settings at any time.
Can my office's firewall be blocking
the video?
Your company may have a firewall that is configured so that
either you cannot connect to the video servers or video traffic is prohibited on
your network. Check with your network administrator to see if there are any
known issues with watching video.
My office network has a proxy
server. Could this be causing video problems?
If your office network has a proxy server that
requires authentication, then your office computer may not be able to
automatically download the codecs required to view the video. If this is the
case, then we recommend that you install Microsoft Windows Media Player 9 on
your computer (or the Microsoft Windows Media Player 9 codec pack if your
computer is running Windows NT).